Coordinate work requests, crew schedules and customer connections in one platform for utilities and critical infrastructure. Keep approvals, milestones and team responsibilities visible from intake through completion.
Purpose-built for utilities, energy, water, transportation and industrial operations.
Platform capabilities trusted by operational teams
Operational teams in utilities and infrastructure often rely on a patchwork of disconnected tools — creating gaps in visibility and accountability that increase risk.
WorkPlanFlow brings the coordination layer together.
One platform to request, review, approve, schedule, prepare and track operational work — with a clear audit trail at every stage.
End-to-end workflow
Capture structured work requirements including dates, work type, protection requirements, teams and all supporting information needed for assessment.
Supervisors review completeness and route approved requests to the appropriate operational team for preparation.
Controllers complete operational protection, permits, switching plans, coordination items and readiness confirmation.
Approved work becomes visible on a shared operational calendar with clear status indicators and conflict detection.
Track underway work, manage change requests, record completion and retain the complete audit history.
Capture structured work requirements including dates, work type, protection requirements, teams and all supporting information needed for assessment.
Supervisors review completeness and route approved requests to the appropriate operational team for preparation.
Controllers complete operational protection, permits, switching plans, coordination items and readiness confirmation.
Approved work becomes visible on a shared operational calendar with clear status indicators and conflict detection.
Track underway work, manage change requests, record completion and retain the complete audit history.
Platform capabilities
Capabilities designed specifically for utilities, energy, water, transportation and industrial operations.
Assign crews to work requests, coordinate schedules and track assignment status in a shared crew calendar.
Manage service connection intake, approvals, designer assignments, construction, energization and final settlement in one workspace.
Standardize intake information and ensure operational teams receive the detail required to evaluate and prepare planned work.
Route requests through supervisor and operational review with clear ownership, assigned roles and full traceability at every stage.
Visualize pending, approved, underway and completed work in a shared operational schedule with status colour coding and filters.
Provide Controllers and Control Room Engineers a dedicated workspace for operational preparation, protection and readiness confirmation.
Assign requests to the teams responsible for coordinating or performing the work. Maintain clear ownership across the workflow.
Surface overlapping work and scheduling conflicts before they create operational risk, enabling proactive resolution.
Capture non-conformances, manage containment, investigate root causes, assign corrective actions and link remediation back to planned work.
Track workflow health, stale items, approval cycle times, upcoming work and actionable KPIs from the Command Center dashboard.
Connect operational work to the assets, equipment and locations affected. Maintain a clear link between work activity and physical infrastructure.
Keep requestors, supervisors, Controllers and stakeholders informed as work progresses through the pipeline.
Use Microsoft work accounts in SSO-enabled workspaces, with invitation-based onboarding and existing WorkPlanFlow local accounts supported.
Allow authorized external systems and vendors to securely integrate with platform data and workflows via the REST API.
Teams & customer connections
Give scheduling teams and connection designers a shared view of the work ahead.
Crew Scheduling
Manage crews, assign them to work requests and review their schedule in a dedicated calendar.
Customer Connection Requests
Bring customer details, documents, approvals and delivery milestones into a single connection record.
The Command Center surfaces actionable operational KPIs: work awaiting supervisor review, Controller preparation, final approval, stale work and upcoming activity — so nothing is missed.
Work requests health & activity — real-time snapshot
Shared operations schedule with status colours and filters
Provide a shared calendar with operational status colours, filters and scheduled work visibility across the organization — so every team sees what is planned and what is underway.
Every work request follows a structured path — from initial submission through supervisor review, Controller preparation and final approval to execution. No steps skipped. No accountability gaps.
Controllers receive a dedicated workspace for operational readiness: protection requirements, permit preparation, switching plans and completion confirmation.
Book a DemoNon-conformance raised against work, asset or team
Immediate containment actions assigned and tracked
Root cause analysis with supporting evidence
Corrective actions created, assigned and monitored
Verification that corrections are effective
NCR closed with full documented history
When operational work does not meet the expected standard, WorkPlanFlow provides a structured NCR process. Capture the non-conformance, manage containment, investigate root cause, implement corrective actions and verify closure — all within the same platform.
Explore Quality WorkflowsOperational Intelligence
Identify bottlenecks, aging requests, workload trends and upcoming operational activity from a single view.
Illustrative UI representation. Not a claim about production customer data.
Pinpoint where work stalls in the approval or preparation pipeline.
Surface work that is stale or overdue before it becomes an operational incident.
Understand demand patterns across teams, work types and time periods.
Know what is starting today and over the next 7 days before operational commitments are made.
Industries
Purpose-built for organizations operating in regulated, safety-critical or infrastructure environments.
Generation, transmission & distribution
Treatment plants & distribution networks
Critical facility operations & maintenance
Manufacturing, processing & plant operations
Rail, road, port & infrastructure networks
Councils, authorities & public works
Quality Management
Capture, investigate, correct and close non-conformances — linked to assets, teams and work activity within the same platform.
Non-conformance identified and recorded
Containment actions assigned
Root cause analysis documented
Corrective actions tracked
Effectiveness confirmed
NCR closed with full history
Non-conformance identified and recorded
Containment actions assigned
Root cause analysis documented
Corrective actions tracked
Effectiveness confirmed
NCR closed with full history
Link NCRs to assets, work teams, corrective actions and Work Requests so remediation becomes part of the same operational workflow.
Explore Quality WorkflowsPlatform
An extensible operations platform — not a single-function tool. Capabilities work together as operational requirements evolve.
Designed to support additional operational modules as the platform evolves.
Enterprise & Security
Security is embedded in the platform architecture — not added on top.
Complete data isolation between tenant organizations at the database query level.
Granular permissions aligned to operational roles — requestors, supervisors, Controllers and administrators.
Standards-based authentication for both local and federated identity scenarios.
Enable Microsoft work-account sign-in for each configured workspace. Invited users activate with Microsoft; existing local users can connect their account.
Backend-for-frontend pattern keeps session tokens server-side — never exposed to the browser.
Authorized external systems access platform data through a secured and governed API layer.
Every workflow action recorded with user, timestamp and change detail — complete and tamper-evident trail.
Global query filters enforce tenant boundaries across all database operations.
Deployed on Microsoft Azure with managed infrastructure, secrets management and certificate handling.
WorkPlanFlow does not claim specific compliance certifications. Organizations should conduct their own assessment against applicable regulatory requirements.
Integrations & Architecture
WorkPlanFlow exposes a governed API layer that allows authorized external systems, vendors and operational tools to integrate with work data, workflow events and reference data. All API access is subject to authorization controls.
Microsoft Entra ID SSO connects each configured workspace to its organization’s Microsoft directory. Invitation-based onboarding and workspace permissions control access, while local WorkPlanFlow login remains supported.
See how WorkPlanFlow can bring requests, approvals, scheduling, operational preparation and quality workflows into one platform for your organization.